Refund Policy

Last Updated: 04/17/2026

At ROOMATIC MARKETING LTD, we strive to provide quality digital services to our subscribers. This Refund Policy outlines our “no refunds” policy and the limited circumstances under which exceptions may be granted. By purchasing a subscription or other digital product from us, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

1. General No-Refund Policy

All sales are final. Payments for subscriptions or digital services on iqtest are non-refundable by default. Once you have subscribed and gained access to our digital content/service, you are deemed to have received the benefit of our service. We do not offer refunds or credits for partially used subscription periods or unused services, except in the specific scenarios described below. This policy is standard for subscription-based and digital products, as users immediately benefit from the content and services provided.

By adopting a no-refund policy, we aim to be transparent and fair to all customers. We keep our pricing clear and do not lock customers into long-term commitments without their consent (you may cancel future renewals at any time as per our Terms and Conditions). Please be sure that our Service meets your needs before subscribing, as charges will generally not be reversible once incurred.

2. Exceptions – When a Refund May Be Considered

While our stance is “no refunds”, we do understand there are exceptional situations. We may, at our sole discretion, approve a refund or credit under the following limited circumstances:

Duplicate Billing: If you were mistakenly charged more than once for the same service (e.g., you purchased twice or an identical charge was processed twice in error), we will refund the duplicate charge after verifying the mistake.
Technical Error on Our Side: If a technical issue on ROOMATIC MARKETING LTD’s end (such as server errors or bugs) prevented you from accessing the service after payment, and we are unable to resolve it in a reasonable time, we will investigate and may issue a refund. This applies only when the fault or outage is on our side and not due to your misuse or connectivity issues.
Accidental Purchase/Immediate Cancellation (Case-by-Case): If you accidentally purchased a subscription and notify us immediately (and have not made use of the service), we may consider a refund. However, once you have started using the service (e.g., accessed premium content or features), this exception will not apply.
Legal Right of Withdrawal (EU Customers): See Section 3 below – EU consumers may be entitled to a cancellation within 14 days of purchase under EU law, unless waived. We honor any such rights as required by law.
Other Extraordinary Circumstances: At our discretion, we might consider refunds for other extraordinary situations not listed above, such as a prolonged, unexpected outage of the Service that significantly impacts your usage (and no workaround or extension is possible), or compassionate grounds (e.g., serious illness). These are rare and handled on a case-by-case basis.

Important: Even in the above cases, any approved refund will typically be pro-rated to account for the portion of service used. Additionally, a small processing fee might be deducted to cover transaction costs (unless the issue was wholly due to our error). Our decision on whether to issue a refund is final. The default assumption is no refund; the burden is on the customer to demonstrate eligibility under one of these exception categories.

3. EU Consumer Rights – 14-Day Cooling-Off Period

If you are a consumer residing in the European Union, you generally have a legal right to withdraw from an online purchase of digital services within 14 days of purchase (the “cooling-off period”) for any reason. However, EU law also provides an exception for digital content: if you access the digital service immediately, you lose the right to withdraw provided that you gave explicit consent to this and acknowledgment of losing the right.

How we comply: When EU customers subscribe to our Service, we will (as part of the checkout process) obtain your consent to immediate service delivery and confirmation that you understand this waives the 14-day withdrawal right once the service starts. This is in accordance with Article 16(m) of the EU Consumer Rights Directive. Essentially, if you do not access any paid content/features for the first 14 days and did not consent to waive your rights, you can contact us to cancel and request a refund within that period, no questions asked. But if you did access the service (e.g., logged in to premium areas, used subscriber-only features) after purchase, then the right of withdrawal ends and no refund will be given as per the law’s exception.

Example: You sign up as an EU consumer, and we ask you to tick a box: “I agree to immediate access to the digital content and acknowledge this means I lose my right of withdrawal.” If you tick and then complete purchase, you can start using the service right away, and you cannot later claim a refund under the 14-day rule because you waived that right. If you choose not to start using the service until after 14 days, you could have that period to reconsider, but in practice our service is designed for immediate use.

If you believe you are entitled to a refund under EU law, please contact us with your order details and the basis for your request. We will verify your eligibility and process the refund if appropriate, typically within 14 days of approval. Note that this EU cooling-off cancellation right does not apply if you have commenced the service as described. Also, this statutory right is separate from our contractual policy; where it mandates a refund, we will honor it even if it conflicts with our general no-refund stance (the law takes precedence).

4. Refund Request Process

To request a refund or credit under one of the exception categories above, you must contact our billing support at [email protected] within a reasonable time of the issue (generally within 14 days of the billing event or discovery of the problem). Please provide the following information in your request:

Account Details: Your name, email, or username associated with the account.
Transaction Details: Date of purchase, amount charged, and transaction ID or invoice number (if available).
Reason for Refund: A clear explanation of why you are requesting a refund. If it’s due to a technical problem, describe the issue (with any error messages, screenshots, etc.). If duplicate billing, provide evidence of the duplicate charge. For EU withdrawals within 14 days (without use), state that you did not use the service and are exercising your right of withdrawal.

Our team will review your request promptly. We may follow up for additional information or troubleshooting steps (for technical issues) if applicable. Please note:

Submitting a request does not guarantee approval. We will evaluate it against our policy and the evidence provided.
Abuse of the refund policy (e.g., repeatedly claiming false issues or attempting to exploit exceptions) will result in denial of the request and possibly termination of service without refund. We maintain records of refund requests and outcomes to prevent fraud or abuse.
If a refund is granted, it will be processed back to the original payment method whenever possible. You will receive an email confirmation when the refund is issued.

5. Timing of Refunds

If a refund is approved, we will process it as soon as possible. However, please be aware that banks and payment processors can take some time to return funds to you. Once processed on our end, refunds typically take 5–10 business days to appear on your bank or credit card statement. In some cases (e.g., international transactions or certain banks), it might take up to 14 business days. If you do not see the credit after this time, first check with your bank or card company, as they may have more information on the status. You can also reach back out to us, and we will assist in tracking the refund.

Refunds will generally be issued in the same currency as the original transaction. Due to currency exchange rates and bank fees, the exact amount returned might slightly differ from what you paid, which is beyond our control. We are not responsible for any additional fees your bank may charge on refunds.

6. Payment Disputes and Chargebacks

We strongly encourage customers to work with us directly to resolve any billing issues or refund requests. If you dispute a charge with your bank or credit card (initiating a chargeback) without contacting us first, and the charge is legitimate, we may contest the chargeback. Unauthorized chargebacks for valid charges are against our Terms and may result in account termination. To avoid this, please communicate with us – we’re here to help. In cases of fraud (e.g., stolen card used), obviously you should contact your bank, but also inform us so we can secure the account.

7. Third-Party Marketplaces or Payment Platforms

If you subscribed to iqtest through a third-party marketplace or app store (for example, Apple App Store, Google Play Store) or if you used a platform like PayPal, the refund process may be governed by those third-party policies in addition to ours. In such cases, you may need to request refunds via that platform, and their rules may apply (for instance, Apple requires refunds to be requested from Apple directly). We will abide by the policies of the platform through which you purchased. Similarly, if you made a payment via RevUp, any refund we issue will be processed through RevUp and subject to their timelines and procedures. We have no control over how quickly a third-party payment processor processes the refund, but generally it follows the timeframes mentioned in Section 5.

We link here to our payment processor terms for your reference:

RevUp Payment Terms: https://www.revuppayments.com/. RevUp may apply its own payment processing, dispute, and chargeback rules to transactions handled on its platform.

By using RevUp to process a transaction, you also agree to the applicable RevUp terms and policies. If a conflict arises between our Refund Policy and a payment provider’s policy, please reach out to us and we will help navigate a solution in line with applicable law.

8. Changes to This Refund Policy

ROOMATIC MARKETING LTD reserves the right to modify this Refund Policy at any time. However, we will not retroactively change the policy for purchases that have already been made. If we make significant changes, we will notify users either through email or by posting a notice on our Site. The “Last Updated” date above indicates when the latest changes were made. Continued use of the Service or further purchases after an updated policy indicates your acceptance of the revised terms regarding refunds.

9. Contact Us

If you have any questions or need clarification about this Refund Policy, please contact our support team before making a purchase. We can be reached at [email protected]. We strive to respond within 2 business days. Our customer support will gladly clarify any doubts and assist you with any billing issues.

Address for Correspondence (if needed): Officepods, Unit 1, Cranford Centre, Stillorgan Road-Montrose, D04 F6T4.